Privacy Policy

Controller

This website is operated by MASFERRE, Materiales Ferreteros S. de R.L. The current website domain is masferre.vercel.app.

Information we receive

The website does not include forms, user accounts, online payments, or an online checkout system. Personal information is received only if you decide to contact us through WhatsApp.

• Name or profile name used on WhatsApp.
• Phone number used to contact us.
• Message content, products requested for quote, and any file, image, location, or data you voluntarily share.
• Minimum technical information that the hosting provider may process to operate and protect the website, such as IP address, browser, access date/time, and technical logs.

How we use information

• Respond to quote requests.
• Confirm product availability, product details, and delivery coverage.
• Coordinate deliveries in Lempira, La Ceiba, Roatán, and nearby areas.
• Provide commercial follow-up and customer support.
• Maintain security, prevent abuse, and keep records necessary for the commercial relationship.

Quote cart

The catalog cart is stored locally in your browser so you can keep browsing without losing selected products. That information is not sent to MASFERRE until you press the WhatsApp quote button.

Third parties

• WhatsApp/Meta: when you open or send a WhatsApp message, your communication is also governed by their own policies and terms.
• Hosting provider: it may process technical information necessary to deliver the website and protect its infrastructure.
• Facebook: if you visit our Facebook link, that activity is governed by Meta policies.

Retention

We keep conversation and quote information for as long as needed to respond, coordinate services, provide commercial follow-up, and comply with applicable administrative or legal obligations. You may request deletion of information that is not required for legal or accounting purposes.

Your rights

You may request access, correction, update, or deletion of personal data you have provided. Honduras recognizes personal data protection and the Habeas Data guarantee. To exercise your rights, contact us through WhatsApp at +504 9645-7926.

Sensitive information

We do not request sensitive information. Please do not send health data, personal documents, passwords, banking information, or other information that is unnecessary for a materials quote.

Changes

We may update this policy if the website changes, if we add forms, analytics, payments, new tools, or if our legal obligations change.